In Colombia, UNDP contributed to the transformation and digitalization of justice services, focusing on municipalities most affected by the armed conflicts and violence. The need to develop e-justice initiatives became acute during and in the aftermath of the COVID-19 pandemic when avoiding overcrowding in courts was vital to prevent massive spread of the virus. Digitalization efforts are also aimed at addressing deep-rooted inequalities in society and supporting the government in developing better internet connection across the country.
To implement its digital justice project in Colombia, UNDP prioritized the support to the Family Services Offices (FSOs or Comisarías de Familia in Spanish), the main justice providers in cases of domestic violence. According to the Colombian legislation, the FSOs’ mission is to prevent domestic and gender-based violence, guarantee, restore and remedy the rights of survivors. During 2022, SICOFA, the information system for FSOs was designed and its stabilization phase was launched by the Ministry of Law and Justice with UNDP support. Three training sessions for IT experts and the FSO staff were organized to test the system with a view to pilot it in 2023.
Among other services, SICOFA will allow online requests for appointments and phycological services. It will facilitate case assignments and referrals, enable risk assessments and data-driven decision-making. Tracing cases of violence reported and filed by women and members of the LGBTQI+ community was embedded in SICOFA’s design to prevent and address gender-based violence.
To ensure strong national engagement and ownership of the information management system, UNDP established a strong partnership with the Colombian Ministry of Law and Justice, a governing body of the FSOs. The Ministry played a fundamental role in the design of SICOFA. Colombian family commissioners, lawyers, justice providers and software engineers worked together with the UNDP technical and core team to develop the system. In addition, UNDP supported the Ministry in producing technical guidelines for the FSOs to optimize their institutional capacities in addressing domestic and gender-based violence.
SICOFA was designed as a key element of the country’s broader strategy to transform justice delivery and enable the provision of justice services using digital tools. To support this strategic shift, UNDP explored opportunities for knowledge sharing between Colombia, Brazil and Peru. Such regional exchange will allow the Colombian Government to learn from good practices in similar contexts. Additionally, UNDP facilitated a dialogue between the Ministry of Law and Justice, the National Planning Department and the Superior Council of the Judiciary to generate national partnerships for digital transformation.
The formation of the new Government in Colombia following the 2022 Presidential elections has caused delays in the strategy implementation. To ensure effective cooperation with and among new state officials and to resume the digitalization of justice, UNDP scheduled inter-institutional workshops and consultations with the National Planning Department and the Superior Council of the Judiciary. The work has continued in 2023, with the objective to introduce digital justice services in other municipalities.
UNDP supported the Ministry in producing technical guidelines for the FSOs to optimize their institutional capacities in addressing domestic and gender-based violence.
The National Planning Department is the executive administrative agency of Colombia in charge of defining, recommending and promoting public and economic policies for the sustainable and inclusive development of the country.